Privacy Policy
Last Updated: June 24, 2026
1. Introduction
AURA THERAPY LLC (“AURA Therapy,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you:
• Visit https://auratherapyspa.com
• Request or receive services
• Book or manage appointments
• Make purchases
• Complete intake or consent forms
• Contact us by phone or email
• Communicate with us by SMS
• Otherwise interact with AURA Therapy
Please review this Privacy Policy carefully. By using our website or providing information to us, you acknowledge the practices described in this policy.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Contact Information
• Full name
• Phone number
• Email address
• Mailing address, when applicable
Appointment and Service Information
• Appointment date and time
• Service selections and preferences
• Scheduling and rescheduling requests
• Customer support requests
• Massage, scalp treatment, head spa, foot therapy, wellness, or other intake information voluntarily provided by you
• Information necessary to determine whether a requested service is appropriate
Transaction Information
• Services, packages, memberships, or gift cards purchased
• Payment status and transaction details
• Billing information, when applicable
Payment card information may be processed by third-party payment processors or booking platforms. AURA Therapy may not directly receive or retain complete payment card numbers.
Communication and Consent Information
• Messages and inquiries you send to us
• Communication preferences
• SMS opt-in and opt-out status
• Date, time, and method of SMS consent
• Records of START, STOP, HELP, or other SMS keyword activity
• Information voluntarily provided during phone calls, emails, website interactions, SMS conversations, or in-person communications
Website and Technical Information
Our website platform or service providers may automatically collect limited technical information, such as:
• Internet Protocol address
• Browser or device type
• Website pages viewed
• Approximate access date and time
• Referring website information
• Cookies or similar technologies
3. How We Collect Information
We may collect information:
• Directly from you
• Through our website
• Through appointment, intake, or service forms
• Through our phone system
• Through email or SMS communications
• In person at our business location
• Through booking, payment, website, communication, and other service providers that support our operations
• Automatically through website technologies, when applicable
4. How We Use Your Information
We may use your information to:
• Provide massage therapy, scalp treatment, head spa, foot therapy, and wellness services
• Schedule, confirm, modify, or cancel appointments
• Send requested booking links
• Send appointment confirmations and reminders
• Provide scheduling and rescheduling assistance
• Respond to questions and customer support requests
• Send service-related updates
• Provide missed-call follow-up to customers who have consented to SMS communications
• Process payments and maintain transaction records
• Manage services, packages, memberships, and gift cards
• Maintain records of consent and communication preferences
• Improve our services, website, and customer experience
• Protect the security of our business, website, customers, and staff
• Prevent fraud, misuse, or unauthorized activity
• Comply with legal, regulatory, accounting, or recordkeeping requirements
• Resolve disputes and enforce applicable agreements
5. SMS Communications and Consent
AURA THERAPY LLC sends SMS messages only to individuals who have actively opted in or otherwise provided valid consent to receive text messages.
If you provide your mobile phone number and expressly opt in, you may receive recurring SMS messages from AURA THERAPY LLC regarding:
• Booking links
• Appointment confirmations and reminders
• Scheduling and rescheduling assistance
• Customer support communications
• Service-related updates
• Missed-call follow-up
Message frequency varies based on your appointments, requests, and interactions with AURA Therapy.
Message and data rates may apply based on your mobile carrier plan.
For assistance, reply HELP, call 425-998-8400, or email info@auratherapyspa.com.
You may opt out of SMS communications at any time by replying STOP to any text message from AURA Therapy.
After you reply STOP, you will receive no further SMS messages from that SMS program unless you provide consent again.
Consent to receive SMS messages is not a condition of purchase.
For information about the SMS opt-in process and communication preferences, please visit:
https://auratherapyspa.com/communication-preference
6. How We Share Information
We do not sell or rent your personal information.
We may disclose personal information when reasonably necessary to:
• Provide requested services
• Manage appointments
• Process transactions
• Operate and maintain our website
• Support phone, email, and SMS communications
• Work with booking, payment, technology, hosting, security, or professional service providers
• Comply with applicable legal, regulatory, court, or governmental requirements
• Investigate fraud, misuse, security incidents, or violations of our terms
• Protect the rights, safety, and property of AURA Therapy, our customers, staff, and others
• Complete a merger, acquisition, reorganization, financing, or transfer of business assets, subject to applicable law
Service providers may access information only as reasonably necessary to perform services on our behalf and are expected to protect the information they process.
7. Mobile Information and SMS Consent
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.
If you wish to be removed from receiving future SMS communications from AURA THERAPY LLC, you may opt out by texting STOP.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, loss, or misuse.
However, no website, electronic storage system, email service, phone system, or SMS transmission method is completely secure. We cannot guarantee absolute security.
9. Data Retention
We retain personal information for as long as reasonably necessary to:
• Provide services
• Manage appointments and customer relationships
• Maintain records of consent and communication preferences
• Maintain business, accounting, and transaction records
• Comply with legal and regulatory obligations
• Resolve disputes
• Enforce agreements
• Protect our rights and legitimate business interests
Retention periods may vary depending on the type of information and the purpose for which it was collected.
10. Your Choices and Privacy Rights
Subject to applicable law, you may request that we:
• Provide access to certain personal information we maintain about you
• Correct inaccurate information
• Delete certain personal information where permitted
• Update your communication preferences
• Provide information about how your personal information is used
To request assistance with your personal information, contact us using the information below.
To opt out of SMS communications, reply STOP.
For SMS assistance, reply HELP, call 425-998-8400, or email info@auratherapyspa.com.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, booking platforms, payment processors, maps, or other services.
We do not control the privacy or security practices of third-party services. Information you provide directly to a third-party service is governed by that service’s privacy policy and terms.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Any updated version will be posted on this page with a revised “Last Updated” date. Changes become effective when posted unless otherwise stated.
13. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
AURA THERAPY LLC
6830 NE Bothell Way Ste G
Kenmore, WA 98028
Phone: 425-998-8400
Email: info@auratherapyspa.com
Website: https://auratherapyspa.com
Terms of Service:
https://auratherapyspa.com/terms-of-service
Communication Preferences:
https://auratherapyspa.com/communication-preference